To cancel a tutoring session, please provide a minimum of 24 hours’ notice. Notice can be given by sending an email to info@thevfi.ca. In the event of a last-minute emergency, please inform us as soon as possible.

If you provide a minimum of 24 hours’ notice of a cancellation, you will be eligible for a makeup session at a mutually agreed upon time and date.

Make-up sessions are subject to the availability of our tutors.

If you cancel a tutoring session with less than 24 hours’ notice or do not show up for a scheduled session, you will not be eligible for a makeup session.

After two consecutive no-shows or late cancellations, we reserve the right to discontinue providing tutoring services without a refund.

We make every effort to ensure that our tutors are available for scheduled sessions. However, in the rare event of tutor unavailability, we will provide an alternative tutor or reschedule the session as per your convenience.

All tutoring sessions will proceed as scheduled, including on statutory holidays. We will notify you in advance about any scheduled breaks or holidays during which tutoring sessions will not be available.

Refunds will not be provided for cancelled sessions; instead, we will reschedule or provide make-up sessions as per this policy.

In the event make-up sessions aren't possible either due to students' or teachers' availability, refunds will be processed and are subject to an administrative fee of $25. Additionally, a 2.9% charge will be applied to the total refund amount to cover processing fees.

All communication regarding session cancellations, rescheduling, or other concerns should be made through email at info@thevfi.ca. Do not rely solely on verbal communication.